CANCELLATION 5 DAYS BEFORE THE TOUR OR EARLIER
Reservations of Sagrada Familia Tours cancelled more than 5 full days prior to the tour will be provided with a 80% refund of the total cost of the tour (guide & driver costs) minus the cost of any skip the line tickets pre-purchased for you.
CANCELLATION WITHIN 5 DAYS BEFORE THE TOUR
Reservations of Sagrada Familia Tours cancelled within 5 days prior to the tour date are not entitled to a refund.
CANCELLATION FOR NO SHOW AT THE DESIGNATED MEETING POINT
If a reservation has not been cancelled and the client is not present at the designated meeting point at commencement of the tour there will be no refund. We assume no responsibility for late arrivals. For private tours if you arrive between 30 to 60 minutes after the meeting time agreed with Sagrada Familia Tours, the guide/driver will cover as many sights stated on your tour’s itinerary as possible in the remaining time. If there is availability you can pay for extra time to recover the time lost and to fulfill the itinerary. However we cannot guarantee availability for extra time with your guide/driver. To get the best out of your tour we strongly advise you arrive on time at the designated meeting point as stated on your voucher.
In the case of tours with skip the line entrance your pre-purchased tickets are often subject to a set-time reservation with limited flexibility. If you arrive at the meeting point late we cannot guarantee that you will be permitted entry to the monument and you may be required to repurchase tickets (waiting in the ticket purchase line where necessary.)
CANCELLATION POLICY IN CASE OF REASONS BEYOND SAGRADA FAMILIA TOURS’ CONTROL
Sagrada Familia Tours reserve the right to cancel or amend any of our tours at any time for extenuating circumstances beyond our control, including strike or terrorism attack. In this case you will receive a full refund or be offered the opportunity to transfer to another tour of equal or greater value and classification.
CANCELLATION FOR PACKAGES WITH HOTELS
For reservations of packages with hotels cancelled 5 days before the tour or earlier, in addition to 20% of the total touring cost and skip the line tickets, we reserve the right to retain also the cost of the first night of the hotel (or the penalty required by the cancellation terms of the hotel for which we have made your reservation.)
Sagrada Familia Tours run our tours in all weather conditions. If a customer wishes to cancel a tour as a result of rain or bad weather conditions there will be no refund.
The Towers of the Sagrada Familia can be closed without notice as a result of unfavorable weather conditions. Should this happen, once we have received the refund from the Sagrada Familia, Sagrada Familia Tours will provide you with the refund of the difference between a regular skip the line ticket to the Sagrada Familia and skip the line ticket with tower climb.