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FAQs

Frequently Asked Questions

booking your tour

How do I book a tour?

Tours should be booked using our website directly, or by contacting one of our Booking Team. Please kindly note that until you book and pay for a tour and receive confirmation, your tour is not confirmed. We cannot hold the availability of our guides, drivers and tickets until payment has been made.

 

How do I make a payment?

You can make a payment directly on our website using credit card. Payment is 100% safe and secure.

 

Do you accept credit card?

Yes, we accept Visa and Mastercard only, but not American Express

 

What is your cancellation policy?

You can find our cancellation policy here.

 

When should I book my tour?

If you are able to book your tour in advance we can offer the best availability of tickets and guides, especially for busy periods. To avoid disappointment for things like access to the Sagrada Familia towers or availability of our scavenger hunts, the earlier you are able to book the better!

 

Can I book for the same / next day?

Yes, don’t worry, still get in touch! At Sagrada Familia Tours we understand that not everything can be planned in advance and we will do our our best to fulfil your request even at the last minute.

 

things to know before you book

What does the tour include?

You can find this in the ‘tour info’ box. Usually the price includes the tickets and the guide. Driver and/or hotel pick up is only included when specified.

 

How accessible are your tours?

Our semi-private tours are not accessible for those in a wheelchair, kids in strollers or those with mobility issues. Our private tours can almost always be customized to offer a tour without architectural barriers. Just write us a line and we will be happy to double check for you.

 

Do you only offer tours in English?

Our semi-private tours are currently only offered in English. For private tours we have availability for many languages- just contact us for availability.

 

Should I book a private tour or semi-private tour?

A private tour is just for your group, and means that the guide (and driver) is exclusively for you. Whilst our semi-private tours are shared with other guests who are not in your group. Just decide what you prefer!

 

I can’t find what I’m looking for on your website, what should I do?

Drop us an email or call us during our office hours. We will be delighted to help customize the service to fulfil your request.

 

How can I contact you?

You can email us anytime at info@sagradafamiliatours.com or call us during our office hours (10am- 8pm Spanish time) on +39 06 320 4914. If you are an existing customer and have an urgent issue you can contact us 24/7 using one of the emergency contacts on your voucher.

 

When can expect a response to my enquiry?

We reply to all emails within 24 hours and usually before! If you can’t find our reply please double check your junk folder- just in case!

things to know after you book

My tour includes pre-purchased tickets, do I need these?

Your guide will always bring all necessary tickets with them, so you don’t need to worry. If you have booked a customized package that includes train tickets or other tickets that you will need before meeting with a guide then we will of course email you these in advance.

 

What should I bring to my tour as proof of purchase?

You should bring your confirmation voucher to your tour. This can either be a hard copy or kept on your smartphone / device.

 

I need to change my tour date- what should I do?

You should send us an email and we will do our best to accommodate your new date. Changes to tour dates are always subject to availability of guides and tickets. In the case that pre-purchased skip-the-line tickets are not transferable, you will have to pay the additional cost of the tickets when changing the date of your tour.



How will I recognise my guide?

Your guide will be waiting at the designated meeting point at the time specified on your voucher. For semi-private tours they will hold a sign with ‘Sagrada Familia Tours’ and for private tours, a sign with your name. If you have trouble finding your guide you can call us on the emergency numbers in your vouchers, available 24/7, and we will assist you immediately. For privacy reasons we cannot supply the direct number of your tour guide.

 

It’s raining, will my tour still go ahead?

Our tours take place come rain or shine. Please make sure to dress for the weather to ensure you get the most out of your tour. We also recommend wearing comfortable walking shoes!

 

What’s the dress code for my tour?

You can find the dress code for your tour on your voucher. For all churches, shoulders and knees should be covered. We always recommend comfortable walking shoes! If you have any queries about the dress code for your tours just drop us an email.

 

Are gratuities included?

Tips are not included and are at the discretion of the client. If you have enjoyed the tour our guide will certainly appreciate your gratuity.

 

I’m not going to make it to the meeting point in time, what should I do?

Punctuality is really important. Most of our tours have timed entrances to the sites and late arrival may result in missing these entrances. If you are running late please call the emergency number on your voucher and we will do our best to assist you. We always recommend you allow extra time to reach the meeting point in case of any delays- in busy cities it is best to expect the unexpected!